Return Policy & Refund
Return Policy:
Dear friend,thanks for shopping at our neexgentsolar store.
If you aren't entirely satisfied with your purchase, we're here to help.
Neexgentsolar Limited will not initiate refund/replacement for:
Returns:
Dear friend,thanks for shopping at our neexgentsolar store.
If you aren't entirely satisfied with your purchase, we're here to help.
Neexgentsolar Limited will not initiate refund/replacement for:
- Any product that exhibits physical damage to the box, packaging, tags or to the product.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Returns:
- You have to check the item before signing the delivery note.
- You have 7 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging and in re-saleable condition and have the receipt or proof of purchase.
- Before returning the goods, you need to provide pictures of the package (product before and after unpack) and video, and our team will provide you with the return address.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you don't pay the shipping fee, we will deduct it from your refund
- Once we receive your item, we will inspect it, and If your return is approved, we will initiate a refund to your account.
